We pride ourselves on customer service, when you order from the Rescue 3 Europe online shop. If you have any issues or problems at any stage in the ordering process, please let us know and we will try to put them right as quickly as possible.

If you are not 100% satisfied with your purchase, you can return the product, in its original packaging and/or unused, for a refund on the item. You can return a product for up to 30 days from the date you purchased it. You will be responsible for paying all postage costs.

We cannot refund personalised items (specifically ID cards), unless the item is faulty or damaged.

In the unlikely event that your purchase is faulty or damaged when you receive it, please contact us immediately, and we will refund or replace the item, at no additional cost to you.